Terms of Use

1. What WaCommerce does

WaCommerce provides digital commerce infrastructure for independent sellers: catalogue pages, discovery, order records, verifiable tickets and links that allow a buyer and seller to continue a conversation through WhatsApp. Unless WaCommerce expressly states otherwise for a specific transaction, the seller — not WaCommerce — is the supplier of the advertised goods or services.

2. Seller responsibilities

Each seller is responsible for:

• Keeping its identity, contact details, location and WhatsApp number accurate.
• Providing truthful catalogue information, prices, availability, offers and delivery conditions.
• Supplying lawful, safe and appropriately described goods or services.
• Handling fulfilment, returns, guarantees, taxes, licences and sector-specific obligations that apply to its activity.

3. Buyer responsibilities

• Provide accurate information needed for an order and delivery.
• Review the seller, product, price, delivery and payment information before confirming.
• Use WaCommerce and WhatsApp communications lawfully and respectfully.

4. Orders, tickets and WhatsApp

An order or WA-Intent Ticket records information generated through the WaCommerce flow and can help the parties verify what was requested. A ticket is not, by itself, a tax invoice, a statutory guarantee or proof that payment or delivery has been completed. WhatsApp is a separate service governed by its own terms.

5. Payments and delivery integrations

Where WaCommerce connects to an external payment, authentication or delivery provider, that provider may apply its own terms, eligibility rules and privacy practices. A status shown by WaCommerce reflects the information available to the platform and does not turn WaCommerce into a bank, card issuer, courier or the seller of the underlying product.

6. Acceptable use

You must not use WaCommerce to:

• Commit fraud, impersonation, abuse or unlawful activity.
• Publish deceptive, prohibited or rights-infringing content.
• Interfere with platform security, availability or other users.
• Send spam or misuse contact information obtained through the service.

7. Suspension and service availability

WaCommerce may restrict or suspend an account or listing when reasonably necessary for security, suspected fraud, legal compliance, repeated complaints or a material breach of these terms. We work to keep the service available, but maintenance, external providers, Internet failures and security incidents can cause interruptions.

8. Mandatory consumer rights

9. Changes to these terms

We may update these terms as the product, integrations or legal requirements evolve. Material changes will be reflected in the version presented on this page.